Terms of service

Last Updated: September 9, 2025

These Terms and Conditions (“Terms”) are a legally binding agreement between you and iLOLA LLC (“iLOLA,” “us,” “we”). They govern your use of our website ilolatea.com (the “Site”) and the services, memberships, and retail offerings made available through it (the “Services”).

By using our Site or Services, you agree to these Terms. If you do not agree, you may not access or use the Site or Services.

If you have questions, please contact us at customersupport@ilolatea.com.

General
Account Registration & Use
Memberships & Promotions
Terms of Sale
Intellectual Property & Third-Party Content
User Contributions
Infringement
Warranties & Disclaimers
Limitation of Liability
Indemnity
Termination & Survival
Disputes
General Terms
SMS / Mobile Messaging Terms

1. General

1.1 Eligibility. You must be of legal age to use the Site (18, or 16 with parental consent, or the age of majority in your jurisdiction). If you use the Site on behalf of another party, you confirm you have authority to bind that party to these Terms.

1.2 License to Use. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Site and Services for personal, non-commercial purposes, subject to these Terms.

1.3 Prohibited Conduct. You may not misuse the Site or Services. This includes (without limitation): copying or reverse-engineering our content or technology; interfering with security or functionality; impersonating others; harvesting data; violating intellectual property rights; or using the Services for unlawful purposes.

1.4 Privacy Policy. Our Privacy Policy explains how we collect and use personal data. It is incorporated into these Terms.

2. Account Registration & Use

You may need to create an account to use some Services.
Provide accurate, up-to-date information.
You are responsible for keeping your password secure.
Notify us immediately if you suspect unauthorized access.
You are liable for activity on your account unless caused by iLOLA’s willful misconduct.

3. Memberships & Promotions

3.1 Memberships. We may offer subscription plans (“Memberships”), which include recurring product shipments or digital access.

3.2 Automatic Renewal. Memberships automatically renew until canceled. By purchasing, you authorize recurring charges.

3.3 Cancellation. Cancel at any time:

Email customersupport@ilolatea.com for instructions, or
Log into your Account → My Subscription, or
Use the Customer Concierge tab.

Cancellations must be made 20 days before your next bill date to avoid the next charge. No cancellation fees apply.

3.4 Promotions. Promo codes are non-transferable, cannot be combined, and may be modified or canceled at any time.

4. Terms of Sale

4.1 Product Descriptions. We strive for accuracy but may correct errors or update details without notice.

4.2 Availability & Pricing. Prices, products, and memberships may change at any time. Prices are in USD unless stated otherwise and exclude taxes, shipping, and potential foreign exchange fees.

4.3 Purchasing. Orders placed through the Site are offers to purchase. Orders are accepted only upon shipment.

4.4 Orders. We may refuse or limit orders. Delays or substitutions may occur where legally permissible.

4.5 Returns. Returns and refunds are governed by our Return & Refund Policy, which is incorporated here. Eligible returns must be shipped to:

iLOLA LLC

1225 E Sunset Drive, Suite 145 PMB 1130

Bellingham, WA 98226, USA

4.6 Damaged or Incomplete Shipments. Notify us within 14 days if your order arrives damaged or incomplete. Refunds or replacements are at our discretion.

4.7 Payment. By purchasing, you authorize iLOLA and its payment processors to charge your payment method.

4.8 Risk of Loss. Risk of loss passes to you when products are delivered to the carrier (or upon delivery for U.S. orders).

4.9 Taxes & Shipping. You are responsible for applicable taxes and shipping charges.

4.10 Gift Certificates. Expiration rules depend on governing law at the time of purchase.

4.11 Personal Use. Products are for personal use only. We may cancel or limit orders intended for resale.

5. Intellectual Property & Third-Party Content

All trademarks, logos, content, and technology are owned by or licensed to iLOLA.
The Site may include third-party content or links. We are not responsible for third-party materials.
We use third-party apps and integrations (e.g., subscriptions, personalization, analytics, shipping). Your use of those services is governed by their terms and privacy policies.

6. User Contributions

If you upload or submit content (reviews, comments, suggestions, photos, etc.):

You grant iLOLA a perpetual, royalty-free, worldwide license to use, display, adapt, and distribute that content.
You waive moral rights and agree that we may use your name or likeness in connection with your submission.
You are responsible for ensuring you own or have rights to the content you provide.

7. Infringement

We respect intellectual property rights. To report infringement, email copyright@ilolatea.com with:

Identification of the copyrighted work
Identification of the infringing material (URL/screenshots)
Your contact info
Statements of good-faith belief and accuracy under penalty of perjury
Your signature (electronic or physical)

8. Warranties & Disclaimer

The Site, Services, and Products are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for purpose, title, and non-infringement. We do not guarantee uninterrupted operation or error-free information.

9. Limitation of Liability

To the maximum extent permitted by law, iLOLA and its affiliates are not liable for indirect, incidental, consequential, or punitive damages, including lost revenue or goodwill. Our aggregate liability will not exceed the amount you paid for the relevant product(s) or, if unrelated to a purchase, $100.

10. Indemnity

You agree to indemnify and hold harmless iLOLA, its affiliates, and their officers, directors, employees, and agents from claims, losses, or expenses arising from:

Your breach of these Terms
Your or a third party’s misuse of our products
Unauthorized use of your account
Our use of your content submissions

11. Termination & Survival

We may suspend or terminate your access at any time.
Upon termination, your right to use the Site ends immediately.
Sections on intellectual property, warranties, liability, indemnity, disputes, and general terms survive termination.

12. Disputes

We want to resolve disputes fairly and efficiently.

Step 1 – Informal Resolution

Contact customersupport@ilolatea.com with your concern. Provide a short description of the issue and your contact details. Allow 60 days for us to attempt resolution.

Step 2 – Mediation

If unresolved, either party may request mediation with a neutral mediator jointly selected by both parties. Mediation will take place in Vancouver, British Columbia, Canada, and may be conducted in person or by videoconference (with mutual agreement).

Step 3 – Arbitration

If mediation fails, either party may refer the matter to binding arbitration in Vancouver, British Columbia, Canada, under the rules of the British Columbia International Commercial Arbitration Centre (BCICAC).

Governing Law & Venue

These Terms and any disputes are governed by the laws of British Columbia and Canada. Any court proceedings outside arbitration will be brought exclusively in the courts of Vancouver, British Columbia, Canada.

13. General Terms

Force Majeure: We are not responsible for delays caused by events beyond our reasonable control.
No Waiver: A failure to enforce a right is not a waiver of it.
Severability: If one provision is invalid, the rest remain in effect.
Entire Agreement: These Terms and incorporated policies are the full agreement.
Assignment: You may not assign your rights; we may assign ours.
Governing Law: You must comply with all applicable laws.
Electronic Communications: Agreements made electronically are binding.
Notices: We may provide notice via email or posting; you may provide notice via mail or email at the contact below.

Notice Address: